Bill Inquiry/Complaint/Report/Request Regarding Water Services
About the Service
Concessionaires can inquire, complain, report, make request regarding water services either at the agency’s collection office or administration office.
For Billing concerns, the concessionaire needs to come in person at the agency’s administration office.
For payment inquiry and requests, ie. Change meter, change ball valve, the concessionaire is required to personally visit the agency’s collection office.
For report on leaks or damaged pipelines, we request the concessionaire to report the incident immediately either personally, thru text message or phone call.
Availability of the Service
Nature of Complaint/Request
Technical Matters such low pressure, leak, damaged pipelines
Daily
Billing and Payment - related Matters
Daily except during Saturdays and Sundays, Holiday
8AM – 12Noon and 1PM – 5PM
How to Avail of the Service
| Procedure |
Time Frame |
Personnel In-Charge |
| 1. Specify the nature of inquiry, complaint, report and request |
|
|
| Billing Concern |
|
Ms. Jennalyn B. Layug
Ms. Genoveva L. Paje |
| Payment Concern |
10 -30 Minutes for the entire procedure |
Ms, Gemma R. Rosal
Mr. Daniel S. Felarca |
| Reports/Requests on Water Services |
|
Mr. Gil F. Paje
Mr. Raymond Williams
Mr. Reynaldo E. Campos
Mr. Arnel M. Paningbatan |
| 2. Proceed to the concerned personnel |
|
|
| 3. Acknowledge the job order |
